Faq
Welcome to BuaTerrace. We have compiled the most frequently asked questions to help you shop with confidence. If you cannot find the answer you are looking for, please reach out to our support team at [email protected].
Ordering & Payment
How do I place an order?
Simply browse our collections of shirts, pants & trousers, and skirts. Select your preferred size and color, add the items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 5–10 business days, while express delivery takes 2–4 business days. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online. If you have any issues, our support team is happy to assist.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. To initiate a return, please contact us at [email protected] with your order number.
How long does a refund take?
Once we receive and inspect your returned items, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive an email confirmation once the refund is complete.
Can I exchange an item for a different size or color?
Yes, exchanges are welcome. Please contact our support team to check availability. If the desired size or color is unavailable, we will issue a full refund instead.
Product & Sizing
How do I find the right size?
Each product page includes a detailed size guide with measurements in centimeters and inches. We recommend comparing these measurements with your own for the best fit. If you are between sizes, we suggest sizing up for a more comfortable fit.
What fabrics are used in your products?
We use high-quality, breathable fabrics such as cotton, linen, and blended materials. Specific fabric composition is listed on each product page for your reference.
How should I care for my garments?
Please refer to the care label inside each garment. In general, we recommend washing in cold water, avoiding bleach, and hanging to dry to maintain the quality and longevity of your clothing.
Customer Support
How can I contact BuaTerrace?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days.
Do you offer gift wrapping or personalized notes?
At this time, we do not offer gift wrapping services. However, all orders are packaged neatly and securely in our signature BuaTerrace packaging.