Shipping policy
At BuaTerrace, we are committed to delivering your selected shirts, pants & trousers, and skirts with clarity and care. Please review our logistics policy below to understand how we process and ship your orders.
Shipping Method & Coverage
We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website, regardless of the items purchased or the destination country. Standard Shipping includes tracking information, which will be sent to the email address you provided at checkout.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, processing may take an additional business day. You will receive a confirmation email with your tracking number once your order has been handed to our shipping partner.
Delivery Time
Delivery times vary depending on your location. As a general guideline:
- Domestic orders: 3–7 business days after processing.
- International orders: 10–20 business days after processing, depending on customs and local postal services.
Please note that these are estimated timeframes and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier disruptions, which are outside our control.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. There is no free shipping threshold — every order is subject to a shipping fee, which will be clearly displayed before you confirm your purchase. The final cost includes handling and packaging expenses.
Order Tracking
Once your order ships, you will receive a tracking link via email at [email protected] (we only use this address for all shipping-related correspondence). You can use this link to monitor the progress of your delivery. If you do not receive your tracking information within 5 business days of placing your order, please contact us at the same email address.
Delivery Address & Accuracy
Please ensure that your shipping address is complete and accurate at the time of purchase. BuaTerrace cannot be held responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details after placing an order, contact us immediately at [email protected] — we will do our best to correct it before dispatch, though changes may not always be possible once the order is in transit.
Undeliverable & Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you via email to arrange re-shipment. Please note that additional shipping fees will apply for re-delivery. If you do not respond within 30 days, the order will be considered abandoned and no refund will be issued.
Lost or Damaged Items
BuaTerrace takes great care in packaging your items to prevent damage during transit. However, if your order arrives damaged or is lost in transit, please reach out to us at [email protected] within 14 days of the estimated delivery date. Include your order number and a photo of the damaged item (if applicable), and we will resolve the issue promptly — either by issuing a replacement or a refund, depending on stock availability and your preference.
Customs & Import Duties (International Orders)
For international shipments, the recipient is responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the shipping cost paid at checkout and are determined by local regulations. BuaTerrace is not responsible for delays caused by customs inspections or for any additional fees required to release the package.
Contact for Shipping Inquiries
If you have any questions about our logistics policy or the status of your shipment, please email us at [email protected]. We aim to respond to all inquiries within 1–2 business days. For faster assistance, please include your order number in the subject line of your email.